At Mindivo, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered character profiling and conversation service.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, username, and password
- Character Descriptions: Text descriptions you provide to generate character profiles
- Conversation Data: Your interactions with AI-generated characters
- Payment Information: Billing details processed through secure third-party payment processors
- Communications: Messages you send to our support team
1.2 Automatically Collected Information
- Usage Data: Features used, time spent, frequency of use
- Device Information: IP address, browser type, operating system, device identifiers
- Cookies and Tracking: Information collected through cookies and similar technologies
- Log Data: Server logs, error reports, and performance data
2. How We Use Your Information
We use the collected information for the following purposes:
2.1 Service Provision
- Generate AI character profiles based on your descriptions
- Simulate conversations with generated characters
- Provide communication suggestions and insights
- Maintain and improve service functionality
2.2 Service Improvement
- Train and improve our AI models
- Analyze usage patterns to enhance user experience
- Develop new features and capabilities
- Conduct research and analytics
2.3 Communication
- Send service-related notifications and updates
- Respond to your inquiries and support requests
- Send promotional materials (with your consent)
- Notify you of changes to our policies or services
2.4 Security and Legal
- Detect and prevent fraud, abuse, and security incidents
- Enforce our Terms of Service
- Comply with legal obligations
- Protect our rights and the rights of others
3. AI Model Training
Important Notice: The character descriptions and conversation data you provide may be used to train and improve our AI models. This helps us provide better service to all users. If you do not want your data used for this purpose, please contact us at contact@mindivo.cn to opt out.
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We share information with third-party service providers who assist us with:
- Cloud hosting and data storage
- Payment processing
- Analytics and performance monitoring
- Customer support tools
- Email delivery services
4.2 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Enforce our Terms of Service
- Protect our rights, property, or safety
- Prevent fraud or security issues
- Protect the rights and safety of our users
4.3 Business Transfers
If Mindivo is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.4 With Your Consent
We may share your information for other purposes with your explicit consent.
5. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our AI models and services
When you delete your account, we will delete or anonymize your personal information, though some data may be retained for legal or legitimate business purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Employee training on data protection
- Incident response procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
7.1 Access and Portability
- Request a copy of your personal information
- Receive your data in a portable format
7.2 Correction and Deletion
- Correct inaccurate personal information
- Request deletion of your personal information
7.3 Control and Objection
- Opt out of marketing communications
- Object to processing of your information
- Withdraw consent where processing is based on consent
- Restrict certain processing activities
To exercise these rights, please contact us at contact@mindivo.cn. We will respond to your request within the timeframe required by applicable law.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your session and preferences
- Analyze usage and improve our service
- Provide personalized experiences
- Measure the effectiveness of our marketing
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of Mindivo.
9. Third-Party Links
Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
10. Children's Privacy
Mindivo is not intended for users under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately at contact@mindivo.cn.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
12. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
13. European Privacy Rights
If you are in the European Economic Area (EEA) or UK, you have rights under the General Data Protection Regulation (GDPR), including:
- Right to access, rectify, or erase your personal data
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the "Last updated" date
- Sending email notifications for significant changes
Your continued use of Mindivo after changes constitutes acceptance of the updated Privacy Policy.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry as soon as possible, typically within 30 days.
By using Mindivo, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.